Data Deletion Instructions

• Your user account. Your company can deactivate you in Configuración → Equipo (Settings → Team). To delete your account, write to privacy@kubocrm.com from the email address of the account, and we will delete it within 30 days, together with your notifications in the application and the notification identifiers of your phones. If you accepted the terms on behalf of your company, the record of that acceptance, with your email address, is kept while the company has an account and for 6 years after (see the Privacy Policy).
• The notification identifier of your phone. Signing out of the app on that phone with a connection, or turning its notifications off in Más (More), deletes it right away. If your session ended on its own or you signed out without a connection, it is deleted when the next person signs in to the app on that phone; and if you uninstall the app without signing out, when Expo reports that the phone no longer exists. In any case, if the app does not register it again in 90 days. Notifications that were already delivered stay on your phone: you delete them there.
• The activity log entries about what you did in your company’s account are kept, with your email address and the IP address, until your company’s account is deleted: they are your company’s security record and cannot be deleted one by one.
• Your company’s whole account. The owner writes to privacy@kubocrm.com from the email address of their account. Beforehand, they can export the leads in CSV format from the Exportar (Export) screen. We will delete the account, its leads, its activity log and its users’ accounts within 30 days. The record of the company’s acceptance of the terms is kept for 6 more years and then deleted automatically (see the Privacy Policy).

If you contacted a company that uses Kubo CRM, through its website, a form or an ad, that company decides about your data. Ask it to delete your data: it can delete you in Kubo CRM, which deletes your contact details, your messages, the notes about you and its users’ in-app notifications about you. Its activity log keeps only an internal identifier and, for what arrived through an integration other than the Kubo CRM form for websites or incoming email, the IP address and identifier of the system that sent it. The record of what comes in keeps who sent each email received, and each other submission the company’s rules ignored or that was not kept because its plan was full, and its subject (without the content), and deletes them on its own after 30 days, even if the lead is deleted. If you wrote to an address that forwards emails to Kubo CRM, the copy our provider holds until it is delivered is deleted on its own, at the latest after 8 days. What arrives while the company’s plan is full waits, without being shown, until it becomes a lead (and can then be deleted) or the company discards it.

The notices about you that the company sends to its own channels (Slack, Microsoft Teams or Telegram), and what it sends to its own tools through its outgoing webhook or to its Kubo Mail lists, remain there: ask the company to delete them too.

If you do not know which company it is, or it does not reply, write to privacy@kubocrm.com with your email address or phone number and, if you know it, the company’s name. We will forward your request to the company and help it reply. We do not delete a company’s data without its instruction, unless the law requires us to.

The integration with Meta Lead Ads is not available yet. When it is, deletion will work as follows.

If you connected a Facebook page to Kubo CRM (you are an administrator of the page of a company that uses Kubo CRM), you can:

• disconnect the page in Kubo CRM, from Integraciones (Integrations) → Meta Lead Ads;
• remove Kubo CRM in Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites, depending on your version), choose Kubo CRM and remove it;
• or write to privacy@kubocrm.com.

When you remove Kubo CRM in Facebook, Meta notifies us automatically at https://app.kubocrm.com/api/meta/eliminacion. We then delete the access tokens, your Facebook user ID and your name, and we give Meta a confirmation code and a link where you can check the status of the deletion.

The leads that arrived from the page are not deleted: they belong to the company, which can delete them in Kubo CRM.

If you filled in a form in an ad, your answers go to the company that published the ad, which is responsible for them. Ask it to delete them; you can also write to privacy@kubocrm.com and we will forward your request (see above). Meta keeps its own copy under its own policies.

We reply within one month of receiving your request. If the request is complex, that period can be extended by two more months, and we will tell you so. We may ask you for information to confirm your identity, so that we do not delete someone else’s data.

If you are not satisfied with our answer, you can lodge a complaint with the data protection authority of your country. More about how we process data in our Privacy Policy.